Immergas Appliance Repair in Newtown and St Leonard's

What does the 05 error mean on an Immergas boiler?

The 05 error on an Immergas boiler indicates a flow temperature probe anomaly. The NTC temperature sensor measuring water flow temperature is reporting incorrect readings or has failed. Switch off the boiler at the electrical supply. Wait 30 seconds and switch back on to reset. If the error persists after reset, contact a qualified technician for diagnosis and probe replacement. The boiler will not operate correctly with a faulty flow probe.

What does the 38 error mean on an Immergas boiler?

The 38 error on an Immergas boiler indicates loss of flame signal during operation. The boiler was running but the flame detection system stopped detecting the burner flame. If you smell gas, do not operate any switches, ventilate the area if safe to do so, leave the property immediately, and call the gas emergency service from outside. If there is no gas smell, switch off the boiler at the electrical supply. Wait 30 seconds and attempt one reset. If the error recurs, do not continue resetting. Contact a Gas Safe registered engineer to inspect the flame sensing electrode, ignition system, and gas valve.

What does the 201 error mean on an Immergas heat pump?

The 201 error on an Immergas heat pump indicates a communication coupling error between the control kit and outdoor unit. The units are not communicating correctly during the connection handshake. Switch off the heat pump at the isolator switch for five minutes. Switch back on and allow the system to restart. If the error persists, contact a qualified technician to diagnose the communication fault and check control wiring.

What does the 16 error mean on an Immergas boiler?

The 16 error on an Immergas boiler indicates a fan anomaly. The combustion fan is not operating correctly due to a mechanical or electrical fault. Switch off the boiler at the electrical supply. Wait 30 seconds and switch back on to reset. Listen for the fan starting when the boiler attempts to fire. If you hear no fan noise or unusual sounds, contact a qualified technician. The fan is essential for safe combustion and flue gas removal, so do not attempt to operate the boiler if the fan is not working correctly.

What does the 404 error mean on an Immergas heat pump?

The 404 error on an Immergas heat pump indicates the overload prevention protection has activated on the outdoor unit. The system has detected conditions that could damage the compressor and has shut down protectively. Allow the unit to rest for 30 minutes. Check that nothing is obstructing the outdoor unit airflow. Switch off at the isolator, wait five minutes, then restart. If the error returns immediately, do not continue resetting. Contact a qualified technician for diagnosis of the overload cause.

How should I protect my Immergas heat pump outdoor unit during winter?

Maintain a clear space of at least 60 centimetres around the outdoor unit at all times. After snowfall, gently brush away any snow accumulation from around the unit using a soft broom. Never use sharp objects to remove ice or snow as this can damage the coil fins. Do not cover the unit or stack anything on top of it as this restricts airflow. Some frost on the unit is normal and the automatic defrost cycle will handle this. If the unit remains frozen for more than a few hours, contact a qualified technician.

What is weather compensation on my Immergas heat pump?

Weather compensation automatically adjusts the flow temperature based on outdoor conditions. When it is colder outside, the system increases the water temperature to provide more heat. When it is warmer, the temperature is reduced to save energy. The system uses an outdoor temperature sensor to monitor conditions. This feature improves efficiency by preventing the heat pump from working harder than necessary. The heating curve settings are typically configured by your installer to suit your home.

Does my Immergas boiler have frost protection?

Yes, Immergas boilers include an antifreeze function. If the system water temperature inside the boiler falls below approximately 4°C, the boiler automatically starts both the pump and burner to heat the water to a safe temperature. This protection only functions when the boiler is connected to the electrical supply and operating normally, not in a fault or block state. During extended absences in cold weather, consider draining the system or adding appropriate antifreeze products to the heating water.

What temperature should I set for domestic hot water on my Immergas boiler?

For domestic hot water, a temperature setting between 50°C and 60°C is typically comfortable for showers and baths while remaining safe. The boiler allows adjustment through the control panel using the dial or button marked with a tap symbol.

Why does my Immergas boiler keep losing pressure?

Frequent pressure loss typically indicates a problem that requires professional diagnosis. Common causes include small leaks in the heating system pipework or radiator valves, a faulty pressure relief valve, or a problem with the expansion vessel. If you need to repressurise more than once every few months, contact a qualified technician to identify and repair the underlying cause. Do not ignore persistent pressure loss as it can lead to boiler damage or system failure.